FAQs
ARE VOGI GADGETS SHOP ITEMS HIGH QUALITY?
Definitive! We always make sure that we only offer the highest quality goods so that our customers are completely satisfied.
HOW ARE SUCH REASONABLE PRICES AROUND?
Because of our good business relationships and sponsors, we are able to offer such lucrative prizes.
ARE THERE HIDDEN COSTS?
Of course not. We work with the highest level of transparency and only with reputable payment providers.
WHERE ARE THE ITEMS SOURCED FROM?
In order to be able to offer these unbeatable prices, we work directly with the manufacturers and producers, skipping an incredibly expensive step in international trade: the multitude of middlemen.
All orders in our shop are shipped directly from our manufacturer. Depending on where our manufacturer is based for your product, this can of course differ - you no longer go to a large company that calculates a large number of intermediaries and transport routes into the price.
Of course, when selecting our products, we pay attention to the selection of our cooperation partners. The products sold therefore always meet the high standards.
ORDER
HOW DO I ORDER ON YOUR SITE?
Simply find the product you want and click the "Add to Cart" button. Enter your shipping and billing information and we'll have your order shipped to you ASAP!
HOW CAN I TRACK THE STATUS OF MY ORDER?
Of course you have the possibility to track your order.
You can do this in the following ways:
1) Track your order online:
2) You will receive a shipping confirmation from us by email as soon as your order has been shipped. Inside is a tracking link for your order.
3) You are also welcome to email us. Our customer service is always there for you and we support you in tracking the order!
- In this case, please send us an email to: Support@vogigadgets.com.
- If you want to send us an e-mail, please send us the following data in the e-mail:
- (This allows us to process your request faster to your satisfaction.)
- your full name
- your order number
I HAVE ALREADY RECEIVED A TRACKING LINK BUT IT'S NOT WORKING. WHAT CAN I DO?
Please note that tracking information will appear 2-5 days after ordering. If you can't find tracking information of your package, please try again in 1-2 days.
As an alternative, you can also check the tracking number with other providers.
Of course, you can also contact us by email at any time.
In this case, please send us an email to: Support@vogigadgets.com
If you want to send us an e-mail, please send us the following data in the e-mail:
(This allows us to process your request faster to your satisfaction.)
- your full name
- your order number
SHIPPING/ DELIVERY TIME
HOW MUCH ARE THE SHIPPING COSTS?
WHAT IS THE AVERAGE DELIVERY TIME?
The delivery time is about 10 - 15 working days depending on the destination country.
* Please note these are estimated delivery times only but don't worry we will always try our best to deliver on or before your delivery dates.
Delivery time sometimes changes due to high demand for our items. If you have any questions about your delivery, please write to us at Support@vogigadgets.com.
Delivery times are affected during the holidays; Manufacturers and couriers will limit their operations at these times. Unfortunately, this is beyond our control. Normal service will resume immediately after the holidays.
Please ensure all delivery information is correct. If there is incorrect or missing information, we may contact you to update delivery information, which may result in delays in delivery.
DELIVERY NOT ARRIVED?
If this happens then please send us a message with your order number that you received from us by email. To get to our support team contact: Support@vogigadgets.com.
IS MY SHIPPING INSURED?
Yes, your shipment will be insured by us!
In the rare event that a product doesn't reach you or has been damaged on the way, you can of course contact us
- to have the goods redelivered
- Get a full refund of the purchase amount
Here we attach great importance to customer satisfaction, which is why we are very cooperative in this case and want to make our customers happy in the long term.
In this case, please send us an email to: Support@vogigadgets.com.
If you want to send us an e-mail, please send us the following data in the e-mail (this allows us to process your request faster and to your satisfaction):
- your full name
- your order number
WHY IS MY SHIPPING STATUS NOT UPDATED?
Your shipment may be delayed for many reasons. Delays can often be caused by weather events, customs or backlogs, for example. Sometimes the shipping companies also need time to update their tracking information.
If the tracking information is not up to date, don't worry because your shipment is insured by us.
PAYMENT
ARE MY PAYMENT DETAILS SAFE WITH YOU?
Your data on our website is always protected - that's why we only use payment providers who are certified according to US banking law.
When selecting payment providers, it is always important to us that you, the customer, get the best service.
The selected payment providers offer high-quality customer service, which will always take care of you and your questions, should you ever have any.
WHICH PAYMENT OPTIONS CAN I USE?
We always want to guarantee you safe shopping on our website.
That's why we only use payment providers that are proven to be secure and offer you a great service if you have any difficulties with your payment.
The following secure and certified payment providers are available for your shopping experience:
- PayPal
- All Major Credit cards/Debit cards
ARE MY DATA SECURE?
Your data is always transmitted via a secure connection and is therefore subject to the usual security standards. The transmission of your data is never a risk. Your safety is our top priority!
REFUND
DO YOU OFFER A REFUND IF I DON'T LIKE THE PRODUCT?
Absolutely! We offer a full refund for your order if you don't like the product. Visit our Refund Policy for more details.
HOW LONG DO I HAVE TO RETURN THE GOODS TO VOGI GADGETS?
Since we know that under time pressure you can only test ugly items, we offer an extended right of return of 30 days after receipt of the goods. You have 30 days after receipt of the goods to send them back to us and receive the full purchase amount after a positive check.
Please note that hygiene and consumable items are unfortunately excluded from this for legal reasons.
CONTACT
I HAVE MORE QUESTIONS HOW CAN I CONTACT VOGI GADGETS?
The easiest way to contact us is by email at Support@vogigadgets.com .
HOW AND WHEN IS VOGI GADGETS AVAILABLE?
Monday to Friday : 9:30AM - 6:30PM - Saturday: 9:30AM - 5PM,
We strive to answer every message as quickly as possible. You will usually receive an answer within 24-48 hours. If you've been waiting for an answer for a while, please check your spam folder. If you don't find a message from us there, wait a moment or send us another email to the address given below.
email: Support@vogigadgets.com.
Please note that there may be delays due to the increased volume of e-mails.